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I called to order pre-buy today, I was informed that I had to order at least 2 X's my tank size. I told him that I had read the restrictions listed on the website and they did not say that, and that I felt very mislead. The customer service representative then got loud...
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1.9
Columbia Station, Ohio
#1165647
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Ordered propane on 12/18 with gauge reading of about 35%. Was told 10-15 business days for delivery - much longer than last winter's 7-10 days. We had a scheduled vacation from 12/31 to 1/7. There was a 4" snowfall on 1/4; delivery of gas attempted on 1/5. Driver...
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#1165183
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I called thrifty on 1/2/18 after viewing my tank at 20%. Left a message giving them everything they asked me to give on message. I also asked them to return my call. No return call. So I called again on 1/3/18. No return call. So I called again on 1/4/18. I kept...
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Anonymous
Cory

Thrifty Propane is ran by crooks! Trucks are junkyard nightmares that they put a bandaid on and put back on the road. Constantly breaking down. Drivers not showing up for work...

Anonymous
Anonymous

I totally agree...same situation. Placed online order 1/2/2018 with 30%...propane ran out 1/8/2018. Contacted Thrifty and spoke with someone regarding getting the emergency de...

1.0
#1165114
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Thrifty Propane - What the feeling of being cold

Thrifty Propane
#1169602
1.5
Details
Did not place my order. But took my c c number
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Thrifty Propane - They don’t return calls or deliver prepaid propane

Thrifty Propane
#1165649
Last year I called in January through the month of January 8 times and never got delivery had to get a Nother company in May this year called six times in January and still have received no gas and I have prepay
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Thrifty Propane - Going Under???

Thrifty Propane
#1165033
1.0
Details
Pre bought in May, called Dec. 18 to schedule fill. Was told could take up to 10 days. 20 days later, no propane, no responses to emails, voice messages, or assistance when someone from India answered the 1.800# Tramsfered to Ryan..no answer. With this extrme cold, had to pay inflated price to another company and extra 100$ for emergency delivery. Agree...need to contact attorney general
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Thrifty Propane - Horrible customer service

Thrifty Propane
#1161984
1.9
Details
This company doesn't give a rats a** about you once you have done a prebuy.....they don't answer the phone and when you finally do get them they are short and nasty.... The other side is that the driver is always courteous and their price is good if you prebuy or buy out of season.....if you need a fill in season then your screwed just like all the other propane sources.
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Staff
Value for money
Website
I called on Dec 29th to see how much my balance is left in my account for when I pre bought this summer. I got a foreign speaking girl who tried to sell me more propane at pre buy price f $3.??. I could not understand her. I told her I was at 25 per cent. She said she...
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Anonymous
Bob

They will rip you off faster than a jack rabbit,.ask anybody that have work for them. Right mark,Carrie, bill,steve,Mike, and the other drivers they wave screwed over the year...

Anonymous
Joya

I worked there run away as fast as you can and don't look back

1.0
Columbia Station, Ohio
I didn't like
  • Lack of service and delivery
#1163172
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place an order with tank at 20% in early december. it was never delivered and we ran out on 12/30. Repeated calls to the Thrifty number and no one picked up a phone except one india call center that was going to send an email to check on order status. Never heard from...
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Anonymous
LMPDO

Ordered propane on 12/18 with gauge reading of about 35%. Was told 10-15 business days for delivery - much longer than last winter's 7-10 days. We had a scheduled vacation f...

Anonymous
PA sucker

They are ripping off everyone getting ready to close & grabbing your money. EVERYONE should call state attorney general & consumer protection bureau of Ohio. No excuse.

1.0
I didn't like
  • Service
  • Lack of service and delivery
  • Phone system
#1161414
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I PAID 13000.00 FOR PROPANE ON 12/7/17 AND STILL HAVE NOT RECEIVED SERVICE YET. I HAVE CALLED, EMAILED AND INSTANT CHAT WITH NO HELP. I HAVE ASKED FOR A FILL TODAY OR A REFUND SO I CAN GO ELSEWHERE WITH NO RESULTS. I AM NOW GOING A STEP FURTHER AND REACHING OUT TO THE...
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Anonymous
PA pissed

Yep. Me too. They must be going under.

3.0
I liked
  • Pricing
I didn't like
  • Service
  • Lack of service and delivery
#1161231
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I purchased a 500 gallon refurbished l.p. tank and I had to purchase propane to fill the tank along with regulators and delivery fees. I was told it would be delivered in 4 to 5 weeks. With no communication I started calling to get delivery date, after 3 weeks of...
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1.0
#1161054
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If you are lucky enough to speak to a human you're ahead of the game. I have over 800 gal pre-buy with them. Last time I needed propane they told me three weeks and I had a fit because it's my propane. So they said okay for 200.00 we can get it to you in 3 days. I had...
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Anonymous
Pissed

These people suck. No answer at ANY location or phone or email. 20 days I have waited for MY propane I f-in paid for in July. Why the *** do they think bought it in advance to...

1.6
#1160698
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Called for delivery on November 29,2017. They came to deliver on December 8 but driver only could give us 189 gallons. He said he would be back next day. He never came and on December 14 I called and there was no order for any propane delivery for us. Spoke to Larry...
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I didn't like
  • Very bad
  • Lack of service and delivery
#1160318
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Contact Thrifty Propane

Mailing Address:
Thrifty Propane
12948 S R 41
Greenfield, Ohio 45123
United States
Phone:
(800) 879-3152
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I have had thrifty for about 15 years and have never had a problem until this year. I ordered my prebuy probane almost 2 weeks ago and i was at 20%. I still haven't gotten it and I'm at 10% now. They can not tell me when I'll get it. Only thing they will say is 10-15...
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Anonymous
Matt

Not having roadworthy trucks that won't break down every day or every other day & people not showing up for work are few of the reasons noone gets their propane on time or at ...

Anonymous
ginabina01

I live in Painesville

2.3
#1158260
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