Most terrible customer service, incompetent and ignorant. They have dropped the word "service." They couldn't track my order that I made online for two weeks. Bunch of idiots who doesn't know how to use technology! Gave me a run around for two weeks. After multiple...Read more
I am a pre buy customer, ordered the remainder of my pre buy on 9-11-2017. Its now 9-26, can't get a delivery date, can't talk to alive person, can't get emails answered, can't fill out the on line request forms. Had live chat up and the lady just quit responding....Read more
I didn't like
- Lack of service and delivery
I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was 2 years ago when I needed a delivery in January. Admittedly it was a bit snowy when he drove the truck off one...Read more
Thrifty Propane - Pre buy
For years now i have bought my propane on pre buy..now all of a sudden you can't do it. I just dont get it!!! Now i am a ver unhappy customer. They I have lost my business.
Thrifty Propane - Buyer Beware
Buyer Beware! Tjey don't take calls, hang up on calls, dont honor 0rice matches, takes forever to get propane. Save yourself stress and headaches, shop somewhere else! They USE to be a good company !
Thrifty Propane - No delivery service
Have tried repeatedly to contact them for a fill and get as far as one ring on their phone then instant hangup! Have left text messages also with no response. Im very upset and concerned!
Thrifty Propane Tank Refill Review
When we filled our tanks, we were told it would burn slower, less butane, ect. Despite having a mild winter and keeping our thermostat at 68° we've completely run out of propane in 10 months as opposed to the 13/14 we've gotten out of other competitors. Terrible product, half the flames are butane and burned up fast. Never ordering this low quality propane again.
5 to 10 day window for delivery ? No idea what day ? Must be some kind of joke on me ? Do i run out back every day when i get home and check for 10 days ?? Might even get changed the current rate of time of delivery vs when i placed the order . , i dont know PLUS the...Read more
Absolutely the worst customer experience I've ever had. No call backs. No delivery schedule, just hope you're there, they will not tell you when. Driver got pissed and threatened to leave when I told him he could not turn around on concrete, use the gravel. Price...Read more
Pool propane tank was down to 20% so we called to get a refill. No live person but there was an option to leave msg. Left message. Left msgs all week! No call back and now down to 8%! Finally called as if we were a new customer so we'd get a live person. Got someone...Read more
Propane delivered on 7/20/2017 driver decides to just run the truck all over my front yard and parks there so he could be closer to the tank. I guess he did not see that the yard has sprinklers that he had just run over. Is this the way this company teaches their...Read more
The price-check that Thrifty Propane gave on their website was much lower than the final price on the bill. I checked the price before I ordered the propane and every day after, until the propane was finally delivered. The propane was delivered while I was home but no...Read more
The latest delivery driver seemed on drugs he went in a shed to find the lp tank , when he had instructions as to where the tank was. Then when he left the gas line under lp cap was leaking he didn't say anything. Lucky for me I caught it and had the part replaced. On...Read more
We purchased a 500 gallon tank and pre purchased 1000 gallons. Trying to schedule deliveries was difficult at best. Second year tried to schedule deliveries for two months with never a return call. Finally went to another company. Two years after we purchase our tank...Read more
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