Thrifty Propane
Reviews and Complaints
Bate-and-switch pricing.
The price-check that Thrifty Propane gave on their website was much lower than the final price on the bill. I checked the price before I ordered the propane and every day after, until the propane was finally delivered.
The propane was delivered while I was home but no attempt was made to notify me that it was being delivered. I found the bill shoved in my door jamb. Thrifty Propane wants payment directly from a checking account - so you can't stop the payment when you finally see your bill. The price will be higher!
I made numerous calls to customer service but the people there are "not able to look up the historical pricing on the website", so they took my name and phone number and promised a return call. No return calls were ever received.
Very poor customer service - not friendly, not helpful, not knowledgeable. STAY AWAY FROM THRIFTY PROPANE!
Problems year after year.
No Service
No delivery service
3 business weeks to get a fill???? It's our busy season
Have used TP for a few years and worked around the service level decreasing for the past 3. This year I bought a price cap contract again and paid the money.
When my 1000 gal tank was due for a fill @ 10% remining I called them, no response, called again @ 7% remianing and was told that it woudl take 3 business weeks to get a fill due to it being the busy season? No one calls back and or answers the office phones. I calculated the BS fees they have, HAZMAT 19.99 CREDIT CARD FEE 9.99 rush delivry 3 days 150 bucks and said screw it....called a seperate company got a pretty competitive rate even though I was not a pre buy customer and had service scheduled next day.. Whoever runs logistics and operations for this company should be fired.
3 weeks for a fill??? lol now to process a refund request on my CC for that prebuy contract which I am sure does not indicate a 3 week wait for fuel...
Caveat Emptor!!. stay away
Thrifty Propane Tank Refill Review
Pre buy lie
- Lack of service and delivery
Thrifty Propane Propane Tank Refill Review
Thrifty Propane - Review in Utility category
Purchased a new tank and 500 gallons of propane from thrifty propane. They insisted pay for all in advanced which I did.
They delivered tank with very little propane in it and never the 500 gallons I am sitting in a house with no heat as it snows . Calling customer service is a joke finding anybody at all is almost next to impossible .
VERY BAD customer service this year.
I have emailed, called, left several voice messages asking for an ETA on a delivery. They wanted me to leave a check for the driver under the hood of the tank.
Week later STILL no propane with temps heading into -12 degrees here in Northern Indiana now. They have a fill station for their local trucks 25 miles away so no reason NOT to deliver. I keep my driveway clear for access and my dogs inside for the drivers.
Been waiting on a return call from a supervisor for 2 hours now JUST to get an ETA. I'm home 99% of the time so there is no excuse for this and glad I didn't pay with my card.
Going out of Business?
- Previous pricing
- Online service
- Additional credit card fee
- Staff
Thrifty Propane - Tank Refill Review from Kingwood, West Virginia
People ! Thrifty Propane is a shady business ! Ran by the wife, Angela Maloof, since William Maloof is not allowed to run ANY business ! Ohio Attorney General and supposedly Maryland Attorney General has over 30 plus lawsuits against Thrifty Propane.
My strong suggestion is for all of you to call the Attorney General's office in your area/state & make a complaint ! And keep on them until this place is shut down for good !
They have illegally inspected trucks, delivery meters are also not legally certified on alot of their trucks. This is to just name a few things wrong . Make your complaints and make them heard. Go to your local TV & radio also !
And if you pay by credit card or check? Best discontinue that form of payment because they will rip you off that way too ! And their used tanks are NOT properly reconditioned as per state/federal law either. They splash paint on them and maybe a new guage, but the inside of the tank is not properly cleaned/reconditioned.
Short Review on October&nbs-04:00;24,&nbs-04:00;2016
Short Review on November&nbs-05:00;21,&nbs-05:00;2016
Thrifty Propane is the worst company I've ever dealt with!
Had Thrifty 3 or4 years ago. It took 10 weeks to get a fill of propane.
You could never talk to a human and when you did they had no authority to make anything happen. Cancelled this services years ago. So, a few days ago, I get a bill in the mail for tank lease renewal fee. They removed the tank years ago!
I called Thrifty today to get this resolved. Of course, the person on the other end has no authority to make anything happen and has to email someone else.
I've asked for a supervisor to call me back. We'll see what happens but if history is any indication their services will still be terrible.
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At least you got yours. The rest of us are {{Redacted}}. Hope they blow up.
Don't know anything about that but if you're grown you can't be forced to do anything. You know right from wrong.
I know when Miss Carrie was there no one in my neighborhood ran out. She returned calls even if it was to let us know someone had gotten our order and she was honest. If she didn't have a date she said so. I got more respect for that.
Sounds like you ain't upset with carrie. Thrifty bad but carrie good.
I just saw in the Columbus paper she is working with state on propane fuel oil and driver safety. So thrifty lost her for good.
Carrie is a 2 faced liar ! Forced her employees to drive illegal trucks & lied for the owners wife , Angela Maloof !
Meters on trucks not properly state certified & or legally certified . DO NOT DEAL WITH THIS COMPANY "SHIFTY PROPANE" !
True story. Getting worse year after year. Bring carrie back so we can get fuel!