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I purchased a tank from Thrifty in May. The total bill was $1524.06.

They immediately charged my account $825.06 and later another charge of $58.25. The tank they brought in July had a totally rusted out lid. I had to make numerous calls to have that replaced. They brought me 2 regulators when I only needed one.

Then I had to get a credit on that. The 'refurbished' tank had many scrapes. I was told that they didn't know when a repairman could come, but if I did the work myself, they would reimburse me. The tank was delivered empty instead of with the standard 5%.

The driver could not even get the wall propane heater to light because the tank was empty. They reimbursed me only for the paint, not my time/labor, even though I saved them plenty from not having to send out a worker and do the repairs they were responsible for...and it is nearly impossible to get a return call from anyone at Thrifty. I have been disputing $79.37 which includes 30 gallons of gas I purchased but did not receive. This dispute has been going on for nearly 3 mos.

Today they sent me an email stating they are going to lock my tank to block my ability to get heat because of this dispute. I again made numerous calls and only a customer support rep returned one of the calls only to tell me she couldn't do anything but would pass on the info. I am in my 60's, have a crippled spine, am on oxygen and am now being threatened with no heat over $79.37 by doing work that actually saved them more money than I am asking for in reimbursement. I read today on line that the owner is related to the past owner of Level Propane which had numerous problems and had to shut down.

I don't know if that is true, but BBB does list the president of Thrifty as a woman with the same last name as the owner of Level. So even though they have been paid approx. 2/3rds of the total bill, they are threatening to keep an old woman from having heat. I have offered to pay the balance in full minus the disputed amount.

So far, they have not removed their threat.

Reason of review: Bad quality.

Location: Kittanning, Pennsylvania

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Guest

That's thrifry for you people should think twice before you deal with this crooks

Guest

The past owner William Maloof went bankrupt as Level Propane and still in courts of millions of dollars owed to banks and or former customers and was ordered never to run another propane business. So, now the business is ran by his wife, Angela D.

Maloof and still running a crooked business. Lots of customers not recieving propane, not recieving tanks, not recieving refunds. And this is happening in numerous states! Ohio Attorney General has 38 seperate law suits against Thrifty Propane right now.

They were filed January 7th, 2016. Not only do they cheat their customers but their employees as well. And they have non-certified meters on some of their trucks, they force their employees to drive unsafe/uncertified vehicles and do not like to pay their repair bills when they do take a vehicle for repairs.

If they have a repair done, in most cases it's at a fly by night, cheapo repair garage and the vehicle is patched up to get by.

Thrifty Propane needs shut down , permanently and never to operate any business again !

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