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Thrifty Propane - Still in a hotel, NO DELIVERY, 30 days

Order was placed on December 17th 2018, as of today January 6th 2019, STILL NO PROPANE. Our newborn daughter is shaking in her crib, house temperature is below 30 degrees. Need to seek shelter for a second night in a hotel room. Located in Berks County PA - can anyone help ???
1.0
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Additional Fees
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Exchange, Refund and Cancellation Policy
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#1450172
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Thrifty Propane - Angry I didn't get all my prebuy.

I had a balance of 255 gal. left on my prebuy when I ordered my gas dec. 26, with 20% left in my tank. On january 9th I was at 5% and they hadn't delivered yet. On Jan 11th my gauge said 0, so I called again and finally got them to deliver but they only put in 200 gal leaving me with a balance of 55 with them. I suppose so that I would be sure to order with them again. Any company that will let you run out is not dependable. I will never order from them again. I've been with them since 2009 but not anymore.
1.5
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Additional Fees
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Exchange, Refund and Cancellation Policy
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#1448070
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Thrifty Propane - DO NOT ORDER FROM THESE IDIOTS

Placed an order on December 18th and was told 7 to 10 working days. Its January 4th, still no propane. Called 4 times each time transferred to another line, then had to leave a message. This will be the last order ever, they have had my money since December 18th. Will contact the president or CFO, no problem.
1.3
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I didn't like
  • Customer service lies
#1440143
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Thrifty Propane - Better not order at 40%

Ordered at 40% as per the contract but still waiting for propane after a month. Down below 20% now... Good thing it hasn't been cold or we would be screwed.
#1439632
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Do not order propane from this company. Customer service is non existent. They do not answer phone calls and do not return emails and voice messages. I ordered propane three weeks ago and have now been without heat for 10 days while waiting for this company to respond...
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Greenfield, Ohio
#1438675
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Thrifty Propane - Not dependable

The most dishonest company of all time. Don't use them.
#1438251
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Thrifty Propane in Seymour, Indiana - Dealing with a very poorly run company!!!!!

Ordered 12/10/18 @20% Was told delivery would be made by 12/29. on 12/31 I was told 1/3/19. Tank was very low , we paid Ferrellgas $149 fee to get same day delivery. we purchased 1500 gallons 7/18 on a prebuy from Thrifty , but can not get a timely delivery. After many phone calls & E-mails the only thing we have received from Thrifty B.S. & double talk
2.5
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I didn't like
  • Customer service
  • Lack of reasonable delivery times for pre-buy customer
  • Lack of customer service
#1437474
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DO NOT BUY FROM THRIFTY PROPANE! I have been a loyal pre-buy customer for over 12 years. I cannot reach anyone for fills & they do not return calls. I filed a complaint with the attorney general last year which lit a bit of a fire under them. Buy locally...do not use...
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Anonymous
John P

I did a pre-buy with Thrifty in January of 2018 which included 1/2 off a 500 gallon refurbished tank. The tank was delivered in March, they filled my existing 250 and the refu...

1.0
#1425957
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I called over 3 weeks ago to have my tank filled. It was at 30% when i called and i checked today to see if it had been filled. It wasnt and it was down to under 10%. I need a fill ASAP it is winter and theres no reason i havent had good service. I have plenty of pre...
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Anonymous
DR

Im a DAV, moved into a place with 0%, 12 Dec. Its 27 Dec. Brad hung up on me, because I asked if he could tell me if we were even on the roster for delivery. I either need to ...

Anonymous
Ellen

I continue to have the same problems you are having and I ave been a loyal customer for over 12 years! Thrifty used to be decent, but they have lost my business because of the...

#1421118
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Contact Thrifty Propane

Mailing Address:
Thrifty Propane
PO Box 2018
Medina, Ohio 44258-2018
United States
Phone:
(800) 879-3152
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I AM OUT OF PROPANE SINCE NOV 21!!!! Today is Dec 7. I am a pre-buy customer , bought 1000 gal last yr for my 1000 mg tank. The delivery driver failed to fill my tank, and only delivered 500 gal. I ran out, ordered the refill Nov 21, and still DO NOT HAVE MY PROPANE. I...
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2.1
Columbia Station, Ohio
#1417637
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