Thrifty Propane Reviews

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Non delivery of propane

Called in more than 10 times , no one will return calls. Asked to speak to some one in Ohio not India , no one ever answers after they transfer the call. We prebuy our propane so they have my money that I am going to try to get back. HA HA . Going to go with another company who will treat their customers right.
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1 comment
#1757757

What price for propane?

ID
#1525394 Review #1525394 is a subjective opinion of poster.
Service
Thrifty Propane Propane Tank Refill
Cons
  • Work ethic
  • Very bad
  • Lack of reasonable delivery times for pre-buy customer
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund

31 days and counting...

Multiple emails, mutiple messages. ZERO response. They still have 1800+ gallons of my prepaid gas. Filled to 40% and claimed there was a shortage. Had to have 400 gallons delivered from another provider or we would have run out. Down to 20%... good thing it is getting warm...
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1 comment
#1765155

Call this number it’s the owner (216) 214-**** she’s a *** and indeed will make some BS excuse as all Thrifty does is take people’s money. Demand a refund! Good luck!

ID
#1516860 Review #1516860 is a subjective opinion of poster.
Location
Columbia, Maryland
Service
Thrifty Propane Delivery Service
Reason of review
Poor customer service

Shifty Propane

They have trucks all over the place that they fix just enough to get by. And they have trucks they wont fix & drivers refusing to drive them. I don't blame them for NOT wanting to drive those junkyard nightmares! They get people to buy all this prebuy then only deliver small portions of it, so they can make more money off the customer by charging a fee to keep their propane in a holding tank or storage field. That's a crock! And the other thing they do is tell the drivers to only deliver 50 or so gallons and force the drivers to tell the customers lies , that there is a shortage of propane. That's also a crock! Think about it folks. With all the gas drilling, there is an abundance of gas !! Shifty is feeding you a line of bullcrock, so they can make more money off of you. You ALL need to band together and just all march into the State Attorney General's office and the Governor's office and the news and demand action !!! Shifty needs put out of business for good this time & not get a little slap on the wrist fine & get away with how they rip off the customers!!!
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ID
#1511222 Review #1511222 is a subjective opinion of poster.
New Reviewer

Check fuel delivery and COMPLAINT

My order was placed March 7. They guaranteed a 10-15 work day delivery. It’s been 24 work days, I’ve left MANY MESSAGES, and have had one return call, and one text message. I have 2054 gallons remaining in our pre-buy and STILL have not had the delivery! I paid over $8000 to Thrifty and I need the delivery that was promised for Monday or Tuesday (previously they told me it was on the way last Wednesday!). I have completely lost my patience and my trust with your company!
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ID
#1510266 Review #1510266 is a subjective opinion of poster.
Location
Sylvania, Ohio
Service
Thrifty Propane Delivery Service
New Reviewer
4-9-19 We bought 6000 gallons and a 1000 gallon 2nd tank from Thrifty ($8000+} The tank didn’t arrive for 6 months but they were good about delivering the fuel. At that time, they said delivery was 1-2 weeks in our area! They’ve delivered s couple of times and other...
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1 comment
#1698592

terrible service

ID
#1510263 Review #1510263 is a subjective opinion of poster.
Service
Thrifty Propane Delivery Service

SCAM ARTIST. DELIVERY WHEN THEY WANT TO.

ORDER MY PRE-BUY ON FEBURARY 13 AND RECEIVED IT TODAY APRIL 4. TOLD THERE WOULD BE A UP TO 15 DAYS . I HAD TO GET A LAWYER INVOLVED TO CALL THEM .THEY WOULD HANG UP WHEN YOU CALL. NEVER RETURNED ANY PHONE CALL. I HAD TO BUY FUEL FROM ANOTHER COMPANY TO KEEP FROM RUNNING OUT. I HAD BEEN A LONG TIME CUSTOMER. $$$$NO MORE
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ID
#1507592 Review #1507592 is a subjective opinion of poster.
New Reviewer

Out of propane

Out of propane.I have given you my business as a pre buy customer. Would appreciate service. Or send me a check for my money.
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ID
#1496571 Review #1496571 is a subjective opinion of poster.
Service
Thrifty Propane Tank Refill

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Last February I purchased 1250 gallons of prebuy from ThriftyPropane at about $1.42 per gallon. That also got me 50% off a re manufactured tank which I think cost me about an additional $475 net. The tank was delivered in April which was a bit later than the original...
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ID
#1490244 Review #1490244 is a subjective opinion of poster.
Location
Columbus, Ohio

No propane or refund from Thrifty Propane

Purchased pre-buy. They couldn’t deliver and couldn’t tell me when they could! Terrible situation having paid $2000.00 for propane feeling good about having my most costly winter expense fully paid only to find out when my house went cold Thrifty not only didn’t call me back made me feel like they might be out of business by the way they hide behind answering machines and live Online chat. Do not believe that 15 days and 30% to empty is enough time for this company. My house went cold in 20 days. Also say good bye to your money. They Do Not return your money in 5 business days. This company is beyond bad. Please don’t be like me and think you can save money with Thrifty Propane. They are hard core intentually making the customer the bad guy and makes you pay in the end!
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2 comments
#1659546

Agree 100%. Been without gas for two weeks and notified them as of today 30 business days ago.

Same thing happend last year just not as long.

Been telling me will be here today for over a week. Contacted attorney generals office today

#1659640
@PissedConsumer1659546

Update after calling attorney general in Ohio they delivered 100 gallons. 25 percent. Guess I need to order gas again.

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ID
#1489199 Review #1489199 is a subjective opinion of poster.
Location
Rockville, Maryland
Service
Thrifty Propane Customer Care

Unreliable company

Been a Customer since 2014 have 1100 gallons of pre-buy can’t get fuel and can’t get reimbursed
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ID
#1487371 Review #1487371 is a subjective opinion of poster.
New Reviewer

Will not refund my money or refill my tank

Bought pre-buy gas have 1100 gallons in gas . Ask to fill up our tank and they said it will be 10 days to fill up. After 45 days no one came. No one answers phone but you can contact thru chat on internet. So we had to go with another company or we would not have heat. Asked to refund our money , again thru chat . Said 3-5 business days . But after 30 days no money.....
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ID
#1487361 Review #1487361 is a subjective opinion of poster.
Service
Thrifty Propane Customer Care
New Reviewer

Lack of Delivery

23 years of having propane delivered and never a problem until Thrifty Two winters in a row and I run out in Early March after giving them a min. of 15 business days notice.(Only had them for 2 years. Batting a thousand) Currently sitting with no gas and coming up on 30 days. I purchased 2700 gallon from them and they still owe me over 1200 gallons. When they do show up they only do partial fills. Be warned. Do not use this company no matter how much they save you. Does not save money if you never get the gas. I will be gone once I get the rest owed to me
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ID
#1486381 Review #1486381 is a subjective opinion of poster.
Service
Thrifty Propane Propane Tank Refill
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Full refund
New Reviewer

Home for 2 handicapped men. Thrifty has 1,200 of my prepaid $$$$$$ and won't return my calls.

My deceased husband and I purchased a home for our autistic son. We contracted with Thrifty for pre buy propane. This past year I ordered a fill up. Tank was at 40%. Received a telephone confirmation. Time went by with no propane. Tank down to 10% and Thrifty gave me 100 gal. Now tank was at 30%. They did not even fill to 40%. I called Thrifty and finally got a live person named Mark. I said that I wanted to get my money for the 1,200 gallons of my pre buy. He said he would contact the billing dept. and get back to me. It never happened. The money Thrifty is holding is Social Security money that the 2 men have paid monthly to me for pre buy. I feel the company is in violation of stealing money from the handicapped. My next step would be to contact the attorney general in Ohio and the Ohio Dept of MRDD to put a claim against this company.
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ID
#1486002 Review #1486002 is a subjective opinion of poster.
Service
Thrifty Propane Propane Tank Refill
Cons
  • Customer service lies
  • Very
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund

SHIFTY PROPANE

Trust me folks when I say this. Stop coming here to complain. ALL of you need to contact your State Attorney General's Office & file a complaint & keep on them to make sure they follow through. Next you call your local TV News & tell them about it & have them come do a report/story on the dealings of SHIFTY PROPANE. Then contact your Governor's office & State Representative's Office as well. Get all these people that you pay taxes for , to work for you. It's their job !! But folks I'm telling you, YOU ALL need to do this & keep on these people's backs to get something done. Shifty Propane has been slapped o the hand with too many little fines and the owner's find ways to be crooked again & get around things & keep running this buisness.
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ID
#1480892 Review #1480892 is a subjective opinion of poster.
Junior Reviewer
I have been with Thrifty for about 10 years and for the first 9 I didnt have any problems. Them last July 31 I ordered another prebuy and managed to get a recipt emailed. This was the only receipt I ever got for buying gas. I also requested a fill because I was at 40%....
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ID
#1480799 Review #1480799 is a subjective opinion of poster.
Pros
  • Up-front costs are low
Cons
  • Do not use
  • Service
  • No way to track account balance
Reason of review
Problem with delivery
Loss
$1479
Preferred solution
Full refund